free domestic shipping & returns. $25 international shipping.*
* Specific conditions as described below.
Domestic Shipping (within the contiguous US)
We offer USPS Priority shipping as follows:
· Free for all orders to the 48 contiguous U.S. States.
· $25 for all orders to Hawaii, Alaska, and Puerto Rico.
Although we do not offer an Overnight Shipping option at this time, we would be glad to help if we can. You can contact us at firstname.lastname@example.org.
We offer $25 international USPS Priority shipping to Canada and the following countries in Europe, Asia, Australia and the Middle East:
Andorra, Australia, Austria, Bahrain, Bangladesh, Belgium, Brunei, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Macao, Malaysia, Malta, Monaco, Montenegro, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Qatar, Reunion, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, Vietnam, Yemen.
If we do not currently ship to your country, please contact us at email@example.com and we would be happy to try to help you.
Duties & Taxes
International shipping is not inclusive of duties and taxes. Customers are responsible for any customs fees, duties, or taxes that may apply upon delivery. We advise international customers to confirm/calculate applicable duties and taxes before purchasing. Please contact us at firstname.lastname@example.org for assistance.
Tracking Your Delivery
A tracking link directing you to the shipper’s portal will be sent to you via email once your order has shipped.
Estimated Delivery Time
Orders placed before 1:00pm (ET) will be shipped out within 2 business days, regardless of shipping speed selected. Processing times do not include weekends or U.S. federal holidays.
· USPS Priority Shipping (within the US): 1-5 business days
· International USPS Priority Shipping: 7-15 business days
Please note we do not ship to P.O. boxes.
RETURNS & EXCHANGES
General Return Policy Details
Maria Castelli offers free returns for orders within the contiguous US in their original condition within 14 days of receipt of your order. Returned handbags must also include the original box, dust bags with original tags attached. Handbags with any sign of wear will not be accepted for a return.
A $10 fee will be applied to issue domestic return labels for orders from Hawaii, Alaska, and Puerto Rico.
Please note that, at this time, all international orders are final sale, for which we do not provide shipping labels or reimbursement for international returns, and any duties or taxes collected upon delivery will be non refundable.
Maria Castelli reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. We appreciate your understanding.
Request A Return
If you would like to request a return, please contact us at email@example.com with your order number. Once you have submitted your request, a return authorization and domestic shipping label will be sent to you within 72 hours with return instructions. Please, do not ship your return back without this authorization, as it will not be processed.